Yet another delay and a consumer report
Scanwest is short-handed, and couldn't finish putting the car back together today. I've been promised by the owner that it'll be done tomorrow, which gives me just enough time to get it aligned before heading out for the weekend.
To be fair, it's probably a good thing they have the car. They have noticed that some of my work was ... let's say a little less than good. Probably the worst thing I did was forget to take the plastic guards off of the tie rod ends before installing. What I was thinking, I can't say. Apparently not about what I was doing. Other noted fixes are better exhaust manifold nuts than the ones I got from eEuroparts. They're not the locking kind that should be used. Also studs instead of bolts should be used for the turbo housing. Easy fixes, I guess. The owner of Scanwest did performance rallying, and understands some of what I'm trying to do with the car. I do appreciate his attention to these additional details. They have also been great at finding used parts for me to install when appropriate, and always have excellent advice and knowledge about installation.
My other contacts with vendors has been positive. Probably the best of the bunch has been the G-Pop Shop, the folks who did the turbo rebuild. Their response via email has been absolutely the best. There aren't many vendors that I can email a question late in the night and expect an answer before I wake up in the morning; the G-Pop folks did this a number of times, from my first inquiry to my last install question. I highly recommend them for your turbo needs. eEuroparts has also been good at quick assembly and shipping of my largish orders. The last two have been multi-page invoices, and they have shipped quickly and as long as you're not in a hurry, shipping is free if the order is over $40. Shocks came from Shox.com and were ordered over the phone. They pretty much matched lowest price I could find anywhere, and also shipped with alacrity.
Group 9 Performance, on the other hand, has been a disappointment. They never seem to be able to answer their phone, and email questions go ignored or take days to answer. My last phone messages have gone unanswered. I've been waiting for new stainless brake lines through them for something like three weeks now, when I was told they would ship in about four days. I had planned on installing during this project; now I'm hoping they'll arrive before August.
I have also been buying quite a few spares and replacements on eBay, and have been generally pleased with the sellers there. Some are absolutely fantastic, some are good, and only one or two could be described as grumpy.
The spectrum of companies who "get it" when it comes to the expectations of customers who rely on email and live in a world of rapid, useful responses is interesting. Then there are the really small shops, like the local guy who runs an upholstery shop out of his house. No web page, just a yellow pages listing. But he does good work (rebuilt and repadded my driver's seat) and answers the phone, at least!
To be fair, it's probably a good thing they have the car. They have noticed that some of my work was ... let's say a little less than good. Probably the worst thing I did was forget to take the plastic guards off of the tie rod ends before installing. What I was thinking, I can't say. Apparently not about what I was doing. Other noted fixes are better exhaust manifold nuts than the ones I got from eEuroparts. They're not the locking kind that should be used. Also studs instead of bolts should be used for the turbo housing. Easy fixes, I guess. The owner of Scanwest did performance rallying, and understands some of what I'm trying to do with the car. I do appreciate his attention to these additional details. They have also been great at finding used parts for me to install when appropriate, and always have excellent advice and knowledge about installation.
My other contacts with vendors has been positive. Probably the best of the bunch has been the G-Pop Shop, the folks who did the turbo rebuild. Their response via email has been absolutely the best. There aren't many vendors that I can email a question late in the night and expect an answer before I wake up in the morning; the G-Pop folks did this a number of times, from my first inquiry to my last install question. I highly recommend them for your turbo needs. eEuroparts has also been good at quick assembly and shipping of my largish orders. The last two have been multi-page invoices, and they have shipped quickly and as long as you're not in a hurry, shipping is free if the order is over $40. Shocks came from Shox.com and were ordered over the phone. They pretty much matched lowest price I could find anywhere, and also shipped with alacrity.
Group 9 Performance, on the other hand, has been a disappointment. They never seem to be able to answer their phone, and email questions go ignored or take days to answer. My last phone messages have gone unanswered. I've been waiting for new stainless brake lines through them for something like three weeks now, when I was told they would ship in about four days. I had planned on installing during this project; now I'm hoping they'll arrive before August.
I have also been buying quite a few spares and replacements on eBay, and have been generally pleased with the sellers there. Some are absolutely fantastic, some are good, and only one or two could be described as grumpy.
The spectrum of companies who "get it" when it comes to the expectations of customers who rely on email and live in a world of rapid, useful responses is interesting. Then there are the really small shops, like the local guy who runs an upholstery shop out of his house. No web page, just a yellow pages listing. But he does good work (rebuilt and repadded my driver's seat) and answers the phone, at least!
1 Comments:
I wish I could say the same. I purchased 2 turbo units both installed by mechanics with over 45 years of service and both only lasted days. The company blames the installtion. Funny how both turbo units made the same noises like a bearing without grease.
Lousy product
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